Job Specifications –
- Highly organized. Good follow through and ability to multi-task/prioritize.
- Excellent computer skills.
- Knowledge of HIPAA and confidentiality practices/policies.
- Knowledge of various funding/billing sources for therapy services and community resources.
- Sense of urgency and timeliness.
- Prefer experience working with children and families with disabilities.
- Compassionate with excellent communication and customer service skills.
- Bilingual (English/Spanish) preferred.
Job Responsibilities:
- Serve as first point of contact for all potential therapy students/patients.
- Follow up on all therapy referrals within 48 hours.
- Review and document in Electronic Medical Record (EMR) all therapy referrals and on-going status information.
- Ensure completion and submission of all information/paperwork required for the therapy program.
- Accurately input and scan all billing, medical and other client information into EMR.
- Schedule initial therapy evaluations and tour prospective students/patients.
- Verify eligibility for services including obtaining prescription and contacting insurance company and obtaining authorization for services.
- Perform routine eligibility status checks, including verifying Medicaid and commercial payers and communicating information to all needed parties.
- Complete and/or provide required statistics and data for reports.
- Set up and confirm therapy schedules and prepare superbills for therapists.
- Manage the Plan of Care process (sending, receiving, tracking, follow-up).
- Prepare all initial information for therapy clients (new charts, medical history, entry/updates into EMR, etc).
- Collect and post payments. Follow-up with outstanding payments and communicate information to Therapy Program Manager and parent.
- Provide general office support (correspondence, phone, service tickets, etc).
- Provide excellent customer service at front desk, greeting guests/families/team members and providing accurate information.
- Performs other duties as assigned.
Education and Training:
Associate’s Degree or comparable experience.
Minimum Experience:
- 2 years Administrative Assistant
Prefer experience working in a medical setting.